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Most Asked Questions

The simple answer is that they do not.

The more complicated answer is that they give off a very minute amount of UV as part of the full spectrum white light at the pin-point of spark. The amount is so small it can not be measured by any but the most sensitive of scientific instruments, nor does it have any affect during use.

Yes!  We have been doing so since 1997 without any problems.  You will want to read the article about international shipping and special concerns for using a wand in your country.

No, while we did offer some items on wholesale, we discontinued our wholesale operation after one of our retailers mightily abused the program.

No, we’re sorry.  The two stores carry different products, and are handled differently each with its own inventory.

Yes they can.  We can produce a violet wand specific to your country’s voltage and plugs, or you can use a step transformer.  Email us for your needs and we will produce a wand for any country voltage and plug.

Glass electrodes can look the same because many of their shapes are based on antique designs.  Beauty companies use the same antique antique designs since the patents are now in public domain, and that’s also the reason violet wand electrodes use some of the same designs.

We’re the only ones making new designs that are specifically for kinky purposes- to encircle a nipple, wrap round a stiff one and prod the jewels, or insert in various orifices.

Our grades of glass used won’t break in normal use.  We use the highest grades of glass possible.  Its more expensive, but none of our electrodes will break inside you.  And none will ever lose their gas seal through glass imperfections – that’s why our glass electrodes can have a lifetime warranty.

You must have an RMA.  This needs to be on the outside of the box, we do not accept returns without an RMA.

Email us at the site you ordered from to get your RMA number.  Describe what the problem is in your email.  We will give you your RMA number and the address to ship to.

Then, PRINT your original order.  This printout needs to show your name, return address, phone number in case of questions, and your ORDER NUMBER.*

Write on your printout order copy what is wrong with the item.  If you want to exchange for something else, you need to write this too.

*We need your information included IN your package.  With tens of thousands of clients world wide, we won’t remember your name, what you ordered, your order number, or what is wrong.  That information MUST be inside your return package, or your package will be returned to you COD.

There are so many ways to use violet wand accessories, and how you use them depends on what results you want to achieve.  We provide all the basics, a couple of tips and tricks, then its up to you to experiment and practice and perfect your art.  A violet wand is an artist’s tool and you will develop your own artist style.

The kink community is full of helpful people who can share their methods and techniques that you can borrow from as well, so seek them out!

Insertable electrodes are meant for INTERNAL use and we regulate the output of our insertable electrodes. The output of an internal electrode used on sensitive mucous membranes can not be the same as used on the thick skin of someone’s back.  They are used differently. You can bump the sensation by putting a condom over the electrode before inserting.

No, we can’t.  Whether its a toaster, a drill press or a computer, you have to send in your warranty registration to get more than the basic warranty. We’re the same. Best Buy charges you for extended warranty ‘plans’. Our lifetime warranty plan is free of charge, but you need to register.

A couple of very good reasons.

  • After 20 years, we have thousands (and thousands) of clients. We can not possibly offer them all individualized instructions.
  • Other people want to know, not just you. Sometimes the same questions have been asked a hundred times
  • If we answer so that everyone can see it, then everyone has access to the same information, which is the most fair
  • Nearly every question can be answered by reading our websites and our extensive articles and downloads. If we already give the answer that way, then we probably wont give the answer a second time in a different way.  But if a question seems to need a bit more information, we will post it to supplement our website info
  • I need my clients to read what I provide. I don’t write all these pages for my benefit, I already know it. Its for you.

There are multiple ways to use violet wand accessories, but they are only as good as what you put into them. You’ll need to adjust your setup, your techniques (both BASIC techniques and your personal techniques) and your wand settings until you achieve your desired results. Not everyone wants the same results as you do, and electricity affects everyone differently, so its up to you to experiment with what works for you.

Short answer: no

Long answer: No. We take returns for DEFECT ONLY. If something doesn’t work when you get it, that’s a defect. We accept returns on defective items, because our product quality is our responsibility. You are an adult and its your decision to read the descriptions, judge what you need, and purchase something or not. Your decision making quality is your responsibility.

In addition, these are sex toys. US Health Regulations govern their return just like swimsuits, underwear and dildos.

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