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Most Asked Questions

The simple answer is that they do not.

The more complicated answer is that they give off a very minute amount of UV as part of the full spectrum white light at the pin-point of spark. The amount is so small it can not be measured by any but the most sensitive of scientific instruments, nor does it have any affect during use.

Yes!  We have been doing so since 1997 without any problems.  You will want to read the article about international shipping and special concerns for using a wand in your country.

No, while we did offer some items on wholesale, we discontinued our wholesale operation after one of our retailers mightily abused the program.

No, we’re sorry.  The two stores carry different products, and are handled differently each with its own inventory.

Yes they can.  We can produce a violet wand specific to your country’s voltage and plugs, or you can use a step transformer.  Email us for your needs and we will produce a wand for any country voltage and plug.

Glass electrodes can look the same because many of their shapes are based on antique designs.  Beauty companies use the same antique antique designs since the patents are now in public domain, and that’s also the reason violet wand electrodes use some of the same designs.

We’re the only ones making new designs that are specifically for kinky purposes- to encircle a nipple, wrap round a stiff one and prod the jewels, or insert in various orifices.

Our grades of glass used won’t break in normal use.  We use the highest grades of glass possible.  Its more expensive, but none of our electrodes will break inside you.  And none will ever lose their gas seal through glass imperfections – that’s why our glass electrodes can have a lifetime warranty.

You must have an RMA.  This needs to be on the outside of the box, we do not accept returns without an RMA.

Email us at the site you ordered from to get your RMA number.  Describe what the problem is in your email.  We will give you your RMA number and the address to ship to.

Then, PRINT your original order.  This printout needs to show your name, return address, phone number in case of questions, and your ORDER NUMBER.*

Write on your printout order copy what is wrong with the item.  If you want to exchange for something else, you need to write this too.

*We need your information included IN your package.  With tens of thousands of clients world wide, we won’t remember your name, what you ordered, your order number, or what is wrong.  That information MUST be inside your return package, or your package will be returned to you COD.

Insertable electrodes are meant for INTERNAL use and we regulate the output of our insertable electrodes. The output of an internal electrode used on sensitive mucous membranes can not be the same as used on the thick skin of someone’s back.  They are used differently. You can bump the sensation by putting a condom over the electrode before inserting.

No, we can’t.  Whether its a toaster, a drill press or a computer, you have to send in your warranty registration to get more than the basic warranty. We’re the same. Best Buy charges you for extended warranty ‘plans’. Our lifetime warranty plan is free of charge, but you need to register.

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